GENERAL TERMS AND CONDITIONS

  1. The Seller

The website www.lewis-store.be  is operated by and belongs to Fresh bvba. Fresh bvba is registered at the following address:

Stijfelstraat 5
2000 Antwerpen
België

with company registration number/VAT number  BE 0466 645 125. RPR Antwerpen.

You can contact us by email via office@lewis-store.be or by phone on +32 3 233 34 36.

  1. Applicability

By visiting this website and/or by placing an order, you explicitly accept our terms and conditions, as set out below. Our terms and conditions may be adjusted over time,  so we kindly invite you to visit this page again when browsing our website in the future.

  1. Right of renunciation

You have the right to return (a) bought item(s), without stating any reason, within 14 calendar days. This period starts on the day following the delivery. Returns should be requested by email via office@lewis-store.be. No return will be accepted without prior written notification. Return requests will not be accepted any later than 14 calendar days after delivery.

Please note that we will happily accept your return if following points are respected:

You acknowledge that  you bear all risks and costs regarding the shipment of your return. All items for which a return has been requested, should reach our offices within 7 calendar days after the return was authorized.

  1. Pricing & Acceptance of orders

All quotes displayed on this website are indicative and subject to change. Prices are VAT inclusive and always exclude shipping costs. The shipping costs will be displayed upon check-out, when you have specified a delivery address.

After you have placed an order, we will send you an order confirmation by email. We are only bound by orders that have been confirmed.

  1. Payments

In the last step of the ordering process, you will have the following options to issue your payment: payment via Paypal, by debit card or by credit card (Mastercard/Visa). Online card payments are secured by Ogone.

In  case of an international delivery (outside Belgium), goods may be subject to import duties/taxes/customs clearance, specific to the country of delivery. We are not responsible for any of these additional charges and cannot predict the amount of these charges. You acknowledge that you have no right to reclaim these costs from us. We kindly invite you to verify the customs policies for the country of delivery before finishing your order, to avoid surprises.

In case of a refund, we will credit the card or account used to place the order. In case of an international order, you acknowledge that we are not responsible for any exchange rate fluctuations.

  1. Delivery

Currently, we only ship within Europe. Shipping costs amount to 8,00 EUR for deliveries in  Belgium and 20,00 EUR for the rest of Europe. For Belgium, there is free shipping on orders exceeding 100,00 EUR. For the rest of Europe, this is the case for orders exceeding 250,00 EUR.

The stated delivery times are indicative and not binding. Delays in delivery are in no case ground for termination of the agreement or payment of damages.

If you provide us with an incorrect delivery address, any additional costs of redelivery will be charged to you.

In case a parcel gets lost on its way to you, we will:

(1)  Subject to availability, resend all items included in your order.

(2) If we cannot resend your order in its totality, we will provide you with a voucher for the amount of the missing items, to order other goods on our website. Please note that we do not reimburse funds for lost packages.

  1. Right of ownership

All goods remain our property until full payment has been received. In the event of non-payment, we reserve the right to reclaim the goods by operation of law at your expense and to terminate the agreement.

 

  1. Right to exchange

You have the right to exchange (a) bought item(s) for a different size or colour. Exchanges should be requested by email via office@lewis-store.be, within 14 calendar days after delivery. Exchanges are subject to availability.

Please note that we will happily accept your exchange if following points are respected:

You acknowledge that  you bear all risks and costs regarding the shipment of your returns. All items for which a return or exchange has been requested, should reach our offices within 7 calendar days after the return/exchange was authorized.

  1. Privacy

By placing an order, you give us permission to collect and use your personal information in order to process your transaction and deliver your order. Your personal data (such as your name and surname, address, e-mail address, contact details and payment information) may be used for the following purposes: the management of orders, our customer database, delivery,  invoicing and solvency checks.

Your personal information will only be used for marketing and individual advertising purposes if you have specifically agreed to this during the ordering process.

We are not permitted to share your personal information with third parties other than data strictly necessary to process your order (couriers, banks and credit card service providers). Those parties have no right to use your personal data for any other purposes than executing the order you have placed with us.

You have the right to request access to your personal information at any time and you have the right to correct any inaccurate data.

  1. Proof

All parties accept the validity of electronic proof with regard to their interactions.

 

 

  1. Jurisdiction

All agreements/purchases concluded between the buyer and the seller are subject to Belgian Law. All disputes fall under the exclusive jurisdiction of the Belgian Courts.